Refund policy
Return Policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You may request a return within 14 days of receiving your order. To be eligible, items must be:
- Unworn, unwashed, and in original condition
- Free of stains, odors, or damage
- Returned with original tags and packaging
Items that do not meet these criteria will not be accepted.
Non-Returnable Items
For hygiene reasons, the following items are final sale:
- Socks
- Intimates or undergarments
- Items marked as “Final Sale”
Exchanges
We currently offer exchanges for size only, subject to availability. If your desired size is out of stock, a store credit will be issued.
Return Process
To initiate a return, please email us at sales@doubleubyw.com with your order number and reason for return. Once your request is approved, you will receive instructions on how to send your item(s) back.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved:
- Refunds will be issued to your original payment method within 5–10 business days
- Shipping costs are not refunded
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 5 days of delivery with photos, and we will make it right.