Return Policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You may request a return within 14 days of receiving your order. To be eligible, items must be:
-
Unworn, unwashed, and in original condition
-
Free of stains, odors, or damage
-
Returned with original tags and packaging
Items that do not meet these criteria will not be accepted.
Non-Returnable Items
For hygiene reasons, the following items are final sale:
-
Socks
-
Intimates or undergarments
-
Items marked as “Final Sale”
Return Process
To initiate a return, please email us at sales@doubleubyw.com with your order number and reason for return. Once your request is approved, you will receive instructions on how to send your item(s) back.
Return Shipping
-
Customers are responsible for return shipping costs
-
Original shipping fees are non-refundable
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved:
-
Refunds will be issued to your original payment method within 5–10 business days
-
Shipping costs are not refunded